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At Heritage Bank of Commerce and its Divisions, Heritage Bank
East Bay, Heritage Bank South Valley and Bank of Los Altos —
protecting your privacy is very important to us and all our
employees. We value your trust and we want you to understand what
information we collect, how we protect it, and how we use it. We
treat personal information — nonpublic personal information — that
identifies you with respect and in accordance with this Privacy
Policy.
The following Privacy Policy serves as a standard for all our
Divisions and employees for collection, use, retention and security
of nonpublic personal information. This notice describes our privacy
policy and practices.
Heritage Bank of Commerce and its Divisions collect nonpublic
personal information about you from the following sources:
- Information we receive from you on applications or other loan
or account forms;
- Information about your transactions with us, our Divisions, or
others; and
- Information we receive from a consumer reporting agency;
- We do not collect or store information about visitors to our
Web site, unless you identify yourself so that we can respond to
an inquiry or request from you.
We do not disclose any nonpublic personal information about you
to third parties outside of our corporate family. We only disclose
nonpublic personal information about customers as permitted by law.
For example, this may include a disclosure in connection with a
subpoena or similar legal process, a fraud investigation, recording
of deeds of trust in public records, or an audit or examination.
If you close your account(s) or become an inactive customer, we will
adhere to the privacy policy and practices as described in this
notice.
Confidentiality and Information Security Heritage Bank of
Commerce and its Divisions take steps to safeguard customer
information. We restrict access to your personal and account
information to those employees who need to know that information to
provide products or
services to you. We maintain physical, electronic, and procedural
safeguards that comply with federal standards to guard your
nonpublic personal information. We also establish an agreement
with all third parties that details the extent to which our
customers' information should be used and we restrict any sharing of
our customers' information.
June 2003
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